Shipping Policy

Thank you for choosing Carat Collective Jewellery! We’re excited to get your beautiful new piece to you as quickly as possible. Here’s everything you need to know about shipping:

- Shipping Rates:
- Standard Shipping UK: £4.99 or free on orders over £60 (via Royal Mail) 

- Shipping Times:
- Orders typically arrive in 2-3 business days once shipped.
- Delivery times may vary based on location.

Returns and Exchanges Policy

We hope you love your jewellery! However, we understand that sometimes things don’t work out. Please carefully read the following return and exchange details:

- Earrings: Due to hygiene reasons, we do not accept returns or exchanges on earrings.

- Other Jewellery:
- Jewellery can be returned or exchanged for sizing issues or any other concerns, as long as the item is in its original, unworn, and sellable condition.
- To arrange a return or exchange, please email us at contact@caratcollectivejewellery.com with your name and order number as well as the reason for the return or exchange. 
- Returns must be self-funded (at the customer's expense) unless the item is damaged on arrival. 
Damaged or faulty items: 
- If your jewellery arrived damaged please contact us within 5 working days of receiving your order to arrange a replacement (please include your name, order number and photographs of the damage) at contact@caratcollectivejewellery.com